The intent of this post is to establish a clear, and efficient path of communication between us!
As PWA grows, and my excellent customer service expectation and commitment remains the same, updates must be made to fit the expanding success! Please use the following routes to contact me:
GENERAL QUESTIONS/REQUESTS AND COMMENTS: email@example.com
BUSINESS/COLLABORATION COMMUNICATION: chelsea@purplewillowapothecary
CHARITY/OUTREACH SUGGESTIONS and OPPORTUNITIES: firstname.lastname@example.org
Facebook: DO NOT CONTACT ME VIA FACEBOOK for any of the above reasons. I USE FACEBOOK PRIMARILY FOR COLLABORATIONS WITH OTHER INDIES. I do not use it for customer inquiries.
Instagram DM: Understand that you may DM me, and I may respond promptly, but follow up with an email to one of the above addresses, as appropriate, if not. DO NOT discuss PWA business/actions/requests with me on my other IG accounts. If it happened outside of @purplewillowapothecary, you'd be wise to follow up with an email! Trust me.
There is now an Email Support team to help keep an eye on the various email accounts! They will be invaluable at helping to maintain the expected standards of PWA. They will route emails as needed, and sometimes be able to answer your questions for you! As always, Purple Willow would not be here, if not for you! You have a voice, and it will be heard! Always feel free to reach out.
You are pretty amazing, keep that shit up!
Chelsea, PWA Boss Lady